Blocking and deletion
Blocking
If misuse is suspected or if there are other reasons, holders of an eID.li can request that it be blocked free of charge at the Migration and Passport Office by telephone or on site. After blocking, it is no longer possible to log in to electronic services and digital proof will no longer be displayed.
For security reasons, it is necessary to re-register with the Migration and Passport Office, either on site or online using video identification (see now).If there is sufficient suspicion of a security-relevant incident, the Migration and Passport Office can initiate the blocking on its own initiative
Deletion
Holders of an eID.li can request the Migration and Passport Office to delete their eID.li free of charge
of the eID.li free of charge, either by telephone or directly on site. The deletion means that the eID.li
can no longer be used and all technical configuration and access data and
digital proofs are permanently deleted.
The deletion is permanent and cannot be reversed. If there are important reasons, the Migration and Passport Office can arrange for the deletion on its own initiative
Questions or problems with the eID.li or the eID.li app
Visit the page "Questions and answers". If your question has not been answered or
Your problem could not be solved, please contact the helpdesk.
Helpdesk
Phone: +423 236 64 65 or e-mail: helpdesk@eid.li from 08.00 to 18.00, Monday to Friday
(excluding public holidays)