Principles

In the context of the creation of concrete electronic services, the following principles apply:

• Free will: The customer decides for himself whether he wants to use the electronic services offered by the state administration or not.
• Simplicity: On the input side (e.g. submission of applications by the customer) and the output side (e.g. delivery of products by the administration), the simplest possible variant is always chosen. This principle causes the greatest possible reduction of barriers to use and, as a result, the highest possible volume with the greatest possible attractiveness and acceptance.
• Data protection: The customer himself is responsible for the data storage as well as the update of self-recorded data.
• Power of attorney: The customer can authorize authorities to perform actions on his behalf outside the authority's area of responsibility (e.g. obtaining a criminal record extract on behalf of the customer). In this way, he can save himself certain work and enable a faster and simpler process.
• Data sovereignty : The customer always decides for himself to whom he discloses which data.
• Security: The data flow between customers and management is based on a secure path. Likewise, access to sensitive data in particular can only be made via a secured data access.