Advantages and benefits

E-government offers both customers and the administration new kinds of opportunities and, associated with them, corresponding advantages and benefits.

From the customer's point of view, the following points in particular can be mentioned

• Offer of "round-the-clock" services, leading to independence in terms of time and location
• Simpler processes thanks to, for example, easy-to-submit applications or reusability of original documents
• Easier and more independent way of working thanks to transparent information and services

In the administrative sector, the following aspects in particular speak in favor of eGovernment

• Targeted use of resources thanks to optimized processes as well as increased customer autonomy

• Cost reduction thanks to e.g. media breaks as well as creation and delivery of electronic products
• National as well as international image gains thanks to modern services

The following aspects apply to both customers and administration

• Increased security thanks to secure transmission directly to the responsible parties, unique identification as well as controlled data access

• Qualitatively better and at the same time faster as well as more cost-effective processes thanks to avoidance of e.g. media discontinuities, inquiries as well as manual multiple entry