Point of Contact for consumer protection matters

Point of Contact

With the Point of Contact for consumer protection matters, which has been operating since November 1, 2008, the main focus for consumers is advice. The Point of Contact is available to consumers for both large and small problems and thus primarily fulfills the right to be heard.

In concrete terms, the Point of Contact supports consumers by providing initial legal advice, assistance in drafting letters of complaint, and support in contacting the companies concerned for the purpose of mediating and resolving disputes. The consumer advice center also provides appropriate information on current problems and on consumers' general rights. Consultations are held by telephone appointment.

The establishment of this Point of Contact does not mean, however, that the consumer can behave carelessly and recklessly, since one will somehow be "bailed out" by the consumer advice center. That would be a mistaken thought.

In contrast to the 70's and 80's, where the legal situation and jurisprudence were characterized by the image of the consumer in need of protection, today the responsible consumer is assumed. This also places demands on consumers. Consumers must make well-informed decisions and be aware of the significance of their signature. Even a consumer advice center cannot undo a signature. It is all the more important to provide information about rights and obligations so that problems do not arise in the first place.

Contact:

Office of Economic Affairs

Bureau of Consumer Protection

P.O. Box 684

9490 Vaduz

Tel.: +423 236 6901

Tel: info.avw@llv.li